This website is operated by Down Syndrome Victoria (ABN 59 901 963 154)
Contact us at:
219 Napier Street
Fitzroy Victoria 3065
T. 1300 669 600
F. 03 8698 6701
The use of this site is governed by the terms and conditions set out below. Please ensure that you read them carefully as your use of this site indicates your acceptance of these terms and conditions and your use of the site is governed by these terms and conditions.
This site and its contents are subject to copyright. The copyright is owned by Down Syndrome Victoria or, in the case of some material, a third party.
The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Down Syndrome Victoria and protected by Australian and international copyright laws. All software used on this site is the property of Down Syndrome Victoria or its software suppliers and protected by Australian and international copyright laws. You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current. Down Syndrome Victoria makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws. Neither Down Syndrome Victoria, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
Down Syndrome Victoria cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Down Syndrome Victoria entirely of all responsibility for any consequences of its use.
Third Party Sites
This site may contain links to third party sites. Down Syndrome Victoria is not responsible for the condition or content of those sites as they are not under Down Syndrome Victoria's control. Your access to those sites and/or use of the site's products and services is solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Down Syndrome Victoria of the sites or the products or services provided on the site.
This site is created and controlled by Down Syndrome Victoria. Your use of this site is governed by,construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia. This site may be accessed throughout Australia and overseas. Down Syndrome Victoria makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.
Our server records the information provided by your browser when you visit this website. This includes the date and time of your visit, the pages accessed and documents downloaded. It also includes your server's IP address and if you have been referred to this website from another site, the address of the referring site. We use the information to make this website more user-friendly and useful to visitors and to monitor site use. Information on customer shopping behaviour, traffic and online activity is periodically collected from online customers and is only ever used in an aggregated form. This information is never on-sold. The information allows us to better understand the needs and preferences of our customers. This understanding translates into a better, more relevant range of merchandise, improved stores and online services, and an enhanced shopping experience.
About the information you provide
The type of information we collect from you will depend on what products and services you access on the website. We may use information, including contact details, which we gather through your use of this site, or linked or embedded sites, for answering your queries, identifying products and services which we think may be of interest to you, tailoring the site content presented to you so it fits your expected requirements better and for marketing purposes within Down Syndrome Victoria. We may also use your information for other purposes permitted by law such as contacting you, updating our records or for statistical purposes.
Down Syndrome Victoria takes all reasonable steps to protect your security when using the site but you should be aware that no transmission of information to and from web sites is ever totally secure.
Your personal information may be used to:
•provide you with a service
•report to government or other funding bodies how funding is used
•process your donation or purchase and provide receipts
•communicate with you about how your donation is used or about Down Syndrome Victoria services, causes, events, products and services, which we believe may be of interest to you
•respond to your feedback or complaints
•answer your queries
It may also be used for:
•any other specific purpose for which it was requested and which was advised to you
•directly related purposes
If for any reason you wish to be refunded a donation that you have made, please contact Down Syndrome Victoria's Fundraising Manager in writing at 219 Napier Street Fitzroy Victoria Australia 3065
If you wish to be refunded for a payment in relation to attending an event, you can do so within the following parameters:
•Up to 29 days prior to the event - full refund
•Between 14-28 days prior to the event - 50% refund
•Less than 14 days prior to the event - no refund
Your request must be made in writing to the Administration Lead in on 03 9486 9600 or
All sales of Merchandise (including but not limited to books, dvds, publications, and promotional items) are final. However, if you receive a defective item please contact Down Syndrome Victoria on 03 9486 9600 within seven (7) days of receiving the product.
If for any reason you wish to be refunded your membership that you have made, please contact Down Syndrome Victoria's Lead Administrator in writing at 219 Napier Street Fitzroy Victoria Australia 3065.
All Down Syndrome Victoria online orders are processed the same day or by the next business day. Delivery times will vary depending on the merchandise ordered and shipping method you choose during checkout. Please email firstname.lastname@example.org for details
Down Syndrome Victoria is committed to protecting the privacy and confidentiality of our members and supporters. It is the policy of Down Syndrome Victoria to collect, handle and store personal information in compliance our legal obligations, including Federal and State law. Down Syndrome Victoria supports and is bound by the Privacy Amendment (Private Sector) Act 2000 and the National Privacy Principles. The full text of the National Privacy Principles may be obtained directly from: The Federal Privacy Commissioner, at 133 Castlereagh Street, Sydney. Phone (02) 9284 9800, fax (02) 9284 9666, or www.privacy.gov.au.
If you have made a donation to Down Syndrome Victoria and have received a receipt for taxation purposes, by law we must keep a record of your details for seven years.
You may also contact us to correct your personal details, or to change how you receive communications from Down Syndrome Victoria, by calling 03 9486 9600 or emailing email@example.com
All photographic materials provided by members or acquired at Down Syndrome Victoria events will be used tastefully and professionally. Members should be aware that photographs from Down Syndrome Victoria events are taken with the understanding that subjects realise the images may appear in Down Syndrome Victoria publications and on the web site. Members have the right to refuse use of photographic material at such events.
How we use your personal information?
The information we collect through the Down Syndrome Victoria website is used to:
•process donations, memberships and pledges;
•respond to your comments or questions;
•provide follow up information about Down Syndrome Victoria's work;
•seek your ongoing support;
•research supporter attitudes; or
•for internal reporting purposes.
Supporters may at any time choose not to receive some or all of our supporter communications, or not to be contacted for research by calling 03 9486 9600. Supporters can also choose to remain anonymous; however in that case receipts cannot be issued for their contributions.
Down Syndrome Victoria is committed to providing security for your personal and payment details when making a transaction on our websites. When you make a donation to Down Syndrome Victoria we collect the information that is required to process your donation, including details of how to contact you if we have any queries about the donation. We never disclose the personal information of our supporters to third parties unless they are working directly on our behalf to fulfil your transaction or we are required to do so by law.
Processing of payments
Down Syndrome Victoria does not see or store credit card details - these details are handled by the applicable service provider as follows:
All financial transactions processed through www.downsyndromevictoria.com.au or any subdomains are processed using a Payflow Progateway supplied by PayPal Inc. PayPal Inc provides industry-leading security with transaction processing secured by 168-bit SSL encryption, in addition to meeting the exacting standards of the major card associations, including SAS, PCI, and SDP.
All financial transactions processed through https://secure.imisfriendraising.com.au are processed securely by Artez Interactive Inc using a PayFlow Pro gateway supplied by PayPal Inc. Artez Interactive Inc is a Level 1 PCI Compliant service provider. The currency of transaction is Australian Dollars (AUD) only.
The gateway operates as follows:
•When you are ready to pay and click the payment button you will be transferred to a secure payment page where you will enter your payment details.
•The payment gateway encrypts the data and securely sends it through the payment processing network.
NB. Down Syndrome Victoria does not see or store any of your credit card/account details
•The transaction is reviewed for authorisation or refusal and the results are sent backthrough the gateway.
•You will receive a confirmation receipt once the payment is accepted. This is your official receipt and should be retained for tax purposes.
•Once the transaction is processed the funds are transferred from your account/credit card to Down Syndrome Victoria's merchant account.
About PCI Compliance
The Payment Card Industry Data Security Standard (PCI DSS) is a worldwide information security standard defined by the Payment Card Industry Security Standards Council. The standard was created to help organisations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise. For more information about the standard go to www.pcisecuritystandards.org.